Privacy Policy

1. Scope of this Policy

This Policy applies to all users of the Services and governs data collected through Serve's mobile app, website, and associated services.

2. Information We Collect

We may collect the following categories of personal and technical information:

• Account Information: Full name, email address, phone number, account credentials, and club preferences.
• Payment Information: Transaction data and card details processed through third-party providers, such as Stripe.
• Technical Data: IP address, device type, operating system, browser type, crash reports, and diagnostic logs.
• Usage Data: Booking activity, app navigation behavior, session duration, and clickstream data.
• Location Data: Approximate or precise geolocation, if user consents.
• User Submissions: Feedback, survey responses, customer service messages, and other voluntary communications.

3. Use of Information

Serve uses personal information for the following purposes:

• To establish, maintain, and administer user accounts;
• To process reservations and payments;
• To deliver transactional confirmations and receipts;
• To personalize user experience and recommend clubs;
• To send service notifications and promotional communications (subject to opt-in consent);
• To analyze usage patterns and improve Services;
• To comply with applicable laws and enforce our Terms.

4. Legal Basis for Processing

For users located in jurisdictions subject to the GDPR or UK GDPR, Serve relies on the following legal bases:

• Performance of a contract (e.g., account creation, bookings);
• Legitimate interests (e.g., fraud prevention, service optimization);
• User consent (e.g., marketing communications, geolocation services);
• Legal obligations.

5. Sharing of Information

We may disclose your personal information to the following categories of recipients:

• Payment Processors (e.g., Stripe);
• Hosting and Analytics Providers (e.g., AWS, Google Analytics);
• Club Partners to facilitate reservations and communications;
• Regulatory Authorities or law enforcement, when required by law;
• Successors or Assigns in connection with a merger, acquisition, or sale of assets.
• Serve does not sell personal data to third parties.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy or as required by applicable law. You may request deletion of your data by contacting support@useserve.com.

7. Your Rights and Choices

Subject to jurisdictional requirements, you may have the right to:

• Request access to your personal data;
• Request correction, deletion, or restriction of processing;
• Object to certain processing activities;
• Withdraw consent (where processing is based on consent);
• Opt-out of marketing communications.
• To exercise your rights, contact: support@useserve.com

8. Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal data. However, no security system is completely secure, and we cannot guarantee the absolute security of your information.

9. Children's Privacy

The Services are not intended for individuals under the age of 13, and we do not knowingly collect data from minors without appropriate consent.

10. Third-Party Services

The Services may contain links to or integrate with third-party websites or tools. Serve is not responsible for the privacy practices or content of such third-party providers.

11. International Data Transfers

Your information may be stored and processed in countries other than your country of residence. Where required, we implement appropriate safeguards to protect your data during cross-border transfers.

12. Changes to this Policy

Serve may update this Policy from time to time. Material changes will be communicated via the app or by email.

13. Contact

For privacy-related questions or concerns, please contact:

Serve Technologies Inc.

Email: support@useserve.com

1. Eligibility

You must be at least 18 years old, or 13 years old with verifiable parental consent, to use the Platform. You are solely responsible for maintaining the confidentiality of your account and any activities under your credentials.

2. Account Registration

To access certain features, you must register an account. You agree to:

• Provide accurate and complete registration information;
• Maintain the security of your login credentials;
• Notify Serve immediately of any unauthorized account activity.

3. License to Use the Platform

Serve grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform solely for lawful personal use in accordance with these Terms. You shall not:

• Reverse engineer, decompile, or tamper with any part of the Platform;
• Use bots, crawlers, or automated scripts to access or interact with the Platform;
• Interfere with system performance or attempt to compromise its integrity.

4. Reservations and Payments

Serve facilitates reservations and processes payments on behalf of third-party club operators. Serve is not a party to the reservation contract between you and the club and assumes no responsibility for club-specific policies (e.g., refunds, cancellations, or penalties).

5. Updates and Modifications

Serve may modify or discontinue certain features or services, or suspend access to the Platform for maintenance or technical reasons.

6. Account Suspension or Termination

We reserve the right to suspend or terminate your account at our sole discretion, including but not limited to cases of:

• Violation of these Terms;
• Abusive or fraudulent activity;
• Tampering with or disrupting the Platform.

7. Intellectual Property

All trademarks, logos, designs, software, and content associated with the Platform are the intellectual property of Serve or its licensors. Unauthorized reproduction or redistribution is prohibited.

8. Disclaimer of Warranties

The Platform is provided as is and as available, without warranties of any kind. Serve makes no representations or guarantees as to availability, accuracy, or fitness for a particular purpose.

9. Limitation of Liability

To the maximum extent permitted by law, Serve shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits or data, arising from your use of or inability to use the Platform.

10. Indemnification

You agree to indemnify, defend, and hold harmless Serve and its officers, employees, and affiliates from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of the Platform or violation of these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law principles. Any dispute arising under these Terms must be brought within one year and submitted to a court of competent jurisdiction in Florida.

12. Feedback

Any suggestions, ideas, or feedback you submit become the property of Serve and may be used for any purpose without acknowledgment or compensation.

13. Contact

For questions regarding these Terms, please contact:

Serve Technologies Inc.

Email: support@useserve.com